Answer the questions below, and get a chance to win
an ITIL V3 Trivial Pursuit box, and a coffee with me!

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Questions

SR: Is the Service Desk part of the Service Support process?

RC: Can the CAB function by using emails, without actual face-to-face meetings?

AD: What does the acronym KPI stand for?

PI: How many processes are in the "Services Delviery" publication?

SE: What does the acronym itSMF stand for?

V3: Which core book, links Service Design and Service Operation?

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