Business Simulation: The Challenge of Egypt – Traditional Project Management

Between 60 - 80% of projects fail to realize the required results. Despite the enormous amount of PM certificates in PMI or Prince2.

This is generally not because of the lack of education or theory, but lack of understanding of how to translate theory into practice, or the lack of the right behaviors within the team.

If you want to learn how to translate theory into practice, assess your project behavior and processes, and identify how to improve your project management performance, this simulation can help.

Join us to discover for this workshop organized by PMI Thailand, and contact me if you would like to organize this for your organization or customers.

Technical Debts and High Performance Team ...

In the last few years, partially boosted by the COVID pandemic, online delivery in Thailand has grown significantly, and will continue to do so in the coming years. Competition is indeed fierce in the ecommerce domain.

But how do the IT systems that support this business have adapted to this rapid expansion?

Let's look at it from a consumer perspective, as you may have experience this yourself. When you order online (mobile apps or web from a convenient store), a frequent and recurrent issue is that some items are actually not available for delivery.

A few minutes later after placing your order, you then get a call from customer support (or the store), to inform you that items X and Y are out of stock, at this particular location. This happens a LOT.

They may then propose you a different items (different SKU), or just tell you "No Have". And on top of that, if you had discount based on total purchase value, you may lose the promotion in the process. Nice experience, NOT.

So as a consultant, I'm always curious to understand how this can actually happen.

Why does the apps let you make an order if the items is not available? Why?

Could it be that the stock information is not updated in real time, maybe only sync every 15, 30 or 60 minutes?

We are in 2023, why is this information not realtime?

Technical Debt is a likely answer for this. The underlying system have not been updated/modified to enable this.

Why is the apps then not updated to address this?

[ ] Product owner not aware of this issue?
[ ] Not a priority for the organization (Known issue)
[ ] No capacity / capability to develop a solution
[ ] All of the above 

The product owner of the ordering apps is certainly aware of this issue, as it leads to many calls on the call center, as well as poor customer satisfaction.

The frustration experienced by the customer should be a priority by the organization.

The likely cause of the persistence of this issue, is an IT organization that cannot deliver a solution fast enough.

In the age of Cloud first, Digital Transformation, Agile/Devops, High Performance Team, etc ... all the tools are there.

If this sounds familiar to you, and are ready to do something about it in your organization, call for an open discussion on how we can support you.

Continuously Learning ... and forgetting?

I recently had the privilege to a C-Level coffee discussion, and took this opportunity to introduce the ABC of ICT card deck, and asked to pick up the 3 top cards that spoke the most, based on the professional experiences.

8 spades was selected - "Continuous Improvement Culture" ... or actually lack of.

Projects start, end, in the best cases, there might be a post-mortem done (should this be renamed?) ... but rarely the learning gathered during this last phase is actually re-used.

So, lessons are learned, then filled in the cabinet and promptly forgotten.

So, I asked "my friend" why organization don't allocate more resources on continuous improvement for projects?

Here is the answer:

---
There are several reasons why organizations may not allocate sufficient resources to continuous improvement for projects.

Firstly, there may be a lack of understanding or awareness of the benefits of continuous improvement, leading to a belief that it is an unnecessary expense.

Secondly, organizations may prioritize short-term goals and financial targets over long-term investments in process improvement.

Thirdly, there may be a lack of leadership commitment to continuous improvement initiatives, which can result in insufficient resources being dedicated to them.

Finally, organizations may struggle to find the right balance between investing in process improvement and delivering results, leading to a reluctance to allocate resources to continuous improvement initiatives that do not provide immediate returns.

---

The 2 other cards selected:

- "The helpless" Deck - 3 of hearts
- "Walking the Talk" - 9 of clubs

#learning #leadership #projects

PMI Thailand: Project Management vs. Change Management

Upcoming event from PMI Thailand on the topic of Project and Change Management.

Date: 16 June 2021 / 18H

Location: Online

Speaker: Ron Leeman

Event and registration details:

https://pmithai.org/event/project-management-vs-change-management/

PMI Thailand - Challenge of Egypt - Agile Project Management Workshop (Oct 2020)

About this event

This is a one day workshop organized with PMI Thailand to experience the challenges of running projects.

Place are limited, so register early.

Registration here: https://bit.ly/2ESRstq

Challenge of Egypt - Agile Version - PM Workshop with PMI Thailand

(Talent Triangle: — 7 PDUs in Technical)

Challenge of Egypt - Workshop

Still a large percentage of Projects fail to realize the required results. Some reports suggest between 70 – 80%, some put it alarmingly higher! All this despite the enormous investment in Project Management training such as PMI or Prince2.

This is generally not because of the lack of education or theory, but lack of understanding of how to translate theory into practice, or the lack of the right behaviors within the project team. Why do projects continually fail? What are some of the key reasons?

Our global surveys reveal top issues being: ‘the sponsor role in governing the project’, ‘end-user engagement and involvement’, ‘poor requirements specification and planning’, ‘poor project management discipline, roles and management of scope changes’, ‘lack of project leadership and so skills’.

An additional strain is put on Project management by the drive towards ‘Agile’ practices, giving rise to Agile Project management and Prince2 Agile.

This workshop is based on a business simulation, which is used to help address the common failures mentioned above or can also be used to teach people more about Agile project management disciplines.

Webinar: Devops - The People Side - "The Phoenix Project" Simulation

About this event

During this short webinar (30-45 minutes), we will cover:

- The challenges of DEVOPS adoption
- The people side of it.
- Overview of "The Phoenix Project" Business Simulation
- How to plan for it with your team
- Q&A sessions

Reach out to me in advance, if you have any question prior the webinar.

Registration here:
https://www.linkedin.com/events/webinar-devops-thepeopleside-thephoenixproject-sim/

Looking forward meeting you (Virtually).

Gonzague PATINIER

PS:
Webinar login details to be provided after registration. 

ITIL 4 - Managing Professional Transition

This week, I had the opportunity to attend the "ITIL 4 Managing Professional Transition Module - Trainer Engagement Session" in KL, organized by PeopleCert and Axelos.

With a group of knowledgeable ITIL Trainers (and friends) from ASEAN, we review, prepare and share how we could best deliver this new training to the our customers.

Next month, I will fly to Europe to discuss how best to use “MarsLander” Business Simulation to get our workshop participants to experience ITIL 4.

https://www.gamingworks.nl/business-simulations/marslander-agile-service-management/

Stay Tuned!

PMI Thailand - Challenge of Egypt

On 18th of June 2017, PPP Partners will conduct the first Challenge of Egypt workshop together with PMI Thailand, to tackle the typical project management challenges in a one day engaging workshop.

Registration is open here: 
http://www.pmithai.org/pmi-thai-workshops/challenge-of-egypt-project-workshop/